Privacy Policy

1. Introduction

Vendermac Distribution Pte. Ltd. ("Vendermac," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, shop on kidztime.com, interact with our social media channels, or use our AI-enhanced distribution services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact details (email address, phone number)
• Company information and job title
• Product preferences and customer group information
• Communication preferences
• Any other information you choose to provide through forms or communications

2.2 E-commerce and Digital Information

When you interact with our services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Shopping behavior on kidztime.com (browsing history, cart items, purchase history)
• Social media engagement data (TikTok views, livestream participation)
• Location data for delivery and regional pricing (with your consent)
• Cookies and similar tracking technologies

2.3 Business and Distribution Information

For our business partners and retail clients, we may collect:

• Sales and inventory data across retail locations
• AI-powered demand forecasting inputs and outputs
• Product performance and turnover metrics
• Digital marketing campaign performance data
• Influencer partnership engagement metrics
• Livestream commerce conversion data

3. How We Use Your Information

We use the information we collect to:

• Process orders and manage deliveries from kidztime.com
• Improve our AI-powered demand forecasting and inventory optimization
• Personalize product recommendations and marketing content
• Manage our TikTok channel and social commerce activities
• Coordinate influencer partnerships and livestream events
• Analyze market trends and consumer behavior
• Generate AI-powered product descriptions and marketing materials
• Comply with legal obligations and protect our rights
• Send promotional offers and product updates (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Business Partners

With our 500+ retail partners and brand partners (like Hasbro, LEGO) as necessary to fulfill orders, manage inventory, and coordinate marketing campaigns.

4.2 Service Providers

With third-party service providers including:

• E-commerce platforms (Shopee, Lazada)
• Social media platforms (TikTok, Instagram)
• Payment processors and logistics partners
• Cloud hosting and AI/ML services
• Marketing analytics and customer support tools

4.3 Legal Requirements

When required by law, court order, or government regulation, or to protect our rights and safety.

4.4 Business Transfers

In connection with any merger, sale of assets, or acquisition of our business.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Personal information may be retained for different periods depending on the purpose for which it was collected.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information (subject to legal requirements)
• Restriction of processing
• Data portability
• Withdrawal of consent
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

Our services operate across Singapore and Malaysia, and we may transfer your information between these jurisdictions. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can manage your cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

10. Third-Party Links

Our website may contain links to third-party websites and platforms, including our social media channels and marketplace listings. Kidztime.com is our owned and operated e-commerce platform governed by this privacy policy. For other third-party sites, we encourage you to review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of Singapore and Malaysia, as applicable to your location and our business relationship with you.